Workspace Services Engineer

Workspace Services Engineer

Contract - Six Months

Location: Central London (Hybrid - At Client Discretion)

Day Rate: £250 per day Inside IR35

The Role

I am working with a longstanding client who have a requirement for a Workspace Service Engineer to work with one their key customers on site in Central London.

The end client are on of the largest financial services companies in the world with a presence in the UK< USA and Canada and over 85,000 employees globally.

They are looking for a Workspace Support Engineer to support their team in London. You'll be working as part of the European Technology Infrastructure organization in London.

The Workspace team provides technical support to roughly 550 users based in both London and Dublin. The users consist of both front and back office staff with some working on-site in the London and Dublin offices and some working at home

Responsibilities

• Offer 3rd level support for in depth fault analysis resulting in direct technical dialogue with internal application developers, support functions and external vendors
• Receive and handle incoming service requests.
• Prioritise support calls based upon business impact.
• Resolve support calls e using remote tools or on-site desktop visit.
• Provide Front and Back Office system technical support all users within the business
• Manage expectations for service delivery, communicate with customers providing technical expertise as required
• Engineers will be available to work a flexible 8 hour shift between 7am and 7pm with an out of hours call rota
• Engineers are permitted to work offsite from home after initial training and knowledge transfer has been satisfactorily completed. The work from home provision is however flexible and at the business discretion

Experience Required

• Minimum four years of desktop support experience
• Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
• Knowledge of incident ticketing applications e.g. Service Now
• Strong understanding of Microsoft Windows 10 and Office versions 2010 and 2016
• Strong understanding of collaboration tools including Webex, MS Teams, Skype, SharePoint etc
• Understanding of trader telephony solutions (e.g. IPC)
• Knowledge of Remote access technologies, setup and troubleshooting
• Knowledge of Excel, data handling, Power Automate Tools and basic scripting is a plus.
• Microsoft System Center Configuration Manager experience is a plus
• Exceptional written and verbal skills
• Outstanding customer services skills

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.