Service Design Architect

Service Design Architect

Location: Remote

Salary: £65k + Car + £10k comms

Role Descripti

on
We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant va

• lue
  Design Tailo red Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our mana ged serv
• icesEngage with Clients: Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partner
• shipLead Solution Authority: Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportuni
• tiesDevelop Proposals & Docume ntation: Prepare compelling proposals and navigate bid review processes with a focus on clarity and transpar
• encyManage Risks & Ass umptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project mome
• ntumCollaborate Cross-Func tionally: Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service deli
• veryContribute to Service Dev elopment: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innova
• tiveDrive Successful O utcomes: Align service designs with business goals to ensure exceptional quality and customer satisfac

tion
Abou

• t youIndustry Experience: You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Sec
• uritySolutio n Creation: You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over
• £10mCertifications &; Knowledge: ITIL Certification and a solid understanding of service delivery frameworks and best practices are esse
• ntialCommer cial Acumen: Your experience includes strong commercial and bid skills, including governance and costing m
• odelsExceptional Communica tion Skills: You excel in documentation and presentations and feel comfortable communicating at the CxO
• levelLeadership & Col laboration: You are skilled in leading virtual teams and fostering collaboration across technical and sales func