Account Manager

Job Description

Account ManagerIndustry - IT Managed Services£30,000 - £35,000 basic + Uncapped Commission (OTE £50,000)PermanentHybrid - 3 days per week in the London officeAre you an experienced Account Manager who enjoys building lasting client relationships and spotting opportunities to grow accounts We're recruiting on behalf of one of the UK's leading Managed Service Providers, looking to add an ambitious Account Manager to their growing commercial team. Whether you've built your career within IT or you're bringing a fresh perspective from another industry, we'd love to hear from people who know how to manage customers, identify opportunities and deliver an outstanding client experience.You'll inherit an established portfolio of around 100 business customers, giving you the opportunity to strengthen relationships, maximise account value and become a trusted advisor to your clients.What you'll be doingManaging a portfolio of approximately 100 existing mid-market clientsBuilding trusted relationships with key stakeholders across each accountIdentifying opportunities to upsell and cross-sell managed services and technology solutionsHolding regular customer reviews to understand business goals and ensure clients receive maximum valueProducing account plans and working proactively to grow revenue across your customer baseWorking closely with internal technical, delivery and customer success teams to ensure a first-class customer experienceNegotiating commercial agreements and renewalsKeeping CRM records accurate, maintaining forecasts and managing your sales pipelineStaying aware of market trends and competitor activity to identify new opportunitiesWhat we're looking forWe're looking for someone who enjoys working with customers and has a genuine passion for developing long-term relationships.You'll ideally have:Experience in an Account Management, Customer Success or Client Relationship roleA commercial mindset with the ability to identify growth opportunitiesExcellent communication and relationship-building skillsConfidence managing multiple customer accounts simultaneouslyStrong organisational skills and attention to detailExperience using CRM systems and Microsoft OfficeIT or Managed Services experience would be an advantage, but it's by no means essential.We're equally interested in people from other sectors who can bring fresh ideas, a consultative approach and a track record of delivering excellent customer service.What's on offer?£30,000-£35,000 basic salaryUncapped commission with realistic earnings of up to £15,000+Hybrid working (3 days in the London office)Opportunity to join one of the UK's leading Managed Service ProvidersExcellent career progression and ongoing developmentSupportive, collaborative team environmentInterested Apply today to find out more. We'd be happy to discuss the role, the business and the package in more detail.ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link:TPBN1_UKTJ