Customer Sales Representative

Customer Sales Representative
About the Role

We're looking for confident, people-focused individuals to join our team as Customer Sales Representatives .

This role is all about helping existing customers move from older analogue phone services to modern digital solutions ahead of the UK-wide switch-off in January 2027.

You'll be speaking to customers, explaining the changes in simple terms, and guiding them through upgrading their services - ensuring a smooth and hassle-free transition.

What You'll Be Doing

• Contacting existing customers via phone and video
• Explaining the analogue switch-off and what it means for them
• Recommending suitable digital alternatives (full training provided)
• Answering questions and handling objections confidently
• Agreeing pricing and securing customer sign-off
• Accurately recording customer details and passing orders internally
• Working towards individual and team targets

What We're Looking For

You don't need a technical background - we're looking for great communicators who are comfortable speaking to customers.

Ideal backgrounds include:

• Telesales
• Customer service / call centre
• Retail or hospitality (customer-facing roles)
• Customer retention or outbound calling roles

You'll be a great fit if you:

• Are confident and friendly on the phone
• Can explain things clearly and simply
• Are comfortable handling objections
• Enjoy working towards targets
• Are organised and detail-focused

What You'll Get

• Full training and ongoing support
• Clear targets and structured work
• Opportunity to develop sales and communication skills
• Potential to move into a permanent role
• Competitive benefits package including:
  • 25 days holiday + bank holidays
  • Your birthday off
  • Pension scheme
  • Employee Assistance Programme

Why Join Us?

This is a great opportunity to build your experience in a growing technology space, develop valuable communication and sales skills, and be part of a team delivering an important nationwide upgrade.

Apply Now

If you enjoy speaking to people, solving problems, and working in a target-driven environment - we'd love to hear from you.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

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