Operations and Examinations Manager (EDExams)

Job Description: Operations and Examinations Manager (EDExams)

Location: Dinnington, Sheffield

Contract Type: Full-time, Permanent

Reports To: Senior Leadership Team

Salary: £36,500 + growth bonus

About EDExams and The Opportunity

EDExams is a secure, state-of-the-art online examination, invigilation, and diagnostic assessment ecosystem engineered to empower institutions worldwide. Our platform provides a fully managed, end-to-end digital testing environment that upholds absolute integrity, security, and operational efficiency while delivering an intuitive, stress-free experience for candidates, assessors, and administrators alike.

This role represents a truly unique opportunity within our organisation: while EDClass actively educates, mentors, and prepares learners through their Functional Skills and GCSE learning journeys, EDExams steps in to finalise and close that critical cycle—delivering the formal assessments, diagnostic milestones, mocks, and final high-stakes examinations.

As our Operations and Examinations Manager, you will hold complete accountability for the entire examination and assessment lifecycle, ensuring absolute compliance with JCQ regulations, Functional Skills standards, and awarding organisation criteria. You will be at the forefront of administering, proctoring, and offering dedicated support on our brand-new platform. As we scale, this new platform is evolving into a deeply client-facing solution, placing sophisticated administrative autonomy, transparent real-time monitoring, and bespoke controls directly into the hands of our clients.

The entire assessment ecosystem is delivered totally online and remotely, with the core operational engine, leadership, and quality assurance centrally anchored from our headquarters in Dinnington, Sheffield.

Understanding Client and Assessment Requirements

Central to this role is the ability to deeply understand, interpret, and operationalise the diverse assessment and regulatory needs of our clients:

• Bespoke Client Scoping: Engage directly with institutional leaders, awarding organisations, test centres, and employers to evaluate their operational workflows, timetable constraints, cohort volumes, and technical infrastructure.
• Assessment Specification Analysis: Thoroughly deconstruct syllabus and specification guidelines across diverse disciplines—ranging from linear written papers and practical task criteria to multiple-choice knowledge tests—ensuring testing setups mirror the intended assessment objectives.
• Access Arrangements and Reasonable Adjustments: Interpret candidate medical and educational evidence to configure bespoke access arrangements (e.g., extra time, digital reader/scribe provisions, coloured overlays, supervised rest breaks) strictly adhering to regulatory guidelines.
• Tailored Platform Deployment: Translate institutional needs into tailored assessment sessions on our brand-new platform, configuring white-label branding, custom question types, bespoke proctor-to-candidate ratios, and cohort-specific security thresholds.
• SLA Alignment and Client Consultation: Act as the consultative expert, ensuring client Service Level Agreements (SLAs) match qualification compliance realities while providing practical, stress-free solutions for both administrators and candidates.

Our Range and Impact

EDExams operates across an extensive assessment spectrum, delivering high-stakes testing, workforce verification, and formative benchmarking across critical sectors:

Complete Academic Progression and Mocks: Finalising the learning cycle for GCSE and Functional Skills candidates, administering advanced-level qualifications, and delivering high-volume remote mock series that mirror formal test-day conditions.

• Vocational, Technical and Applied Competencies: Powering diverse technical qualifications, practical assessment units, set tasks, and foundational skills assessments that unlock career progression.
• Critical Workplace Health, Safety and Environmental Standards: Assessing vital site-safety credentials, environmental compliance benchmarks, and industrial engineering competencies.
• Public Safety, Security and High-Risk Operational Roles: Delivering rigorous knowledge testing for crowd control, event security, threat awareness, conflict management, and civil enforcement disciplines.
• Healthcare, Medical and Emergency Response: Administering workplace first aid qualifications, paediatric life-support testing, and specialist medical terminology examinations.
• Wellbeing, Safeguarding and Compliance: Safeguarding assessments, mental health awareness, food hygiene supervision, and corporate compliance testing.
• Corporate, Diagnostic and Baseline Benchmarking: Pre-enrolment evaluations, enterprise skill audits, and tailored professional development certifications.

Core Examination and Assessment Services

• Administration on Our Brand-New Platform: Full operational handling of digital test setup, candidate registration, secure distribution, and rapid results processing via an advanced, intuitive management system.
• Live Online Proctoring and Invigilation: Cutting-edge remote proctoring tools, concurrent virtual room monitoring, and multi-tier oversight ensuring uncompromising equity, security, and integrity.
• Dedicated Platform Support and Customer Care: Expert assistance for candidates and institutional administrators, resolving technical questions in real time and providing step-by-step guidance to ensure a seamless, stress-free user journey.
• Evolving Client-Facing Architecture: Advanced administrative visibility, intuitive custom workflows, and white-label branding options giving clients direct, real-time control over their testing operations.
• Rigorous Security Infrastructure: Secure browser locking, multi-feed audio/webcam/screen monitoring, multi-factor identity verification, and complete regulatory alignment.