IT Support Technician Apprentice
In this role, you’ll play an important part in our UK IT team, supporting a wide variety of users, applications and IT systems. You will provide an on-site IT support across our UK offices, help to resolve incidents received from our service desk partner, and carry out operational tasks.
Role
What you’ll be doing:
- Learn how to support IT equipment, applications, and systems used across our offices
- Provide both on-site and remote support, helping resolve incidents alongside our service desk partner and other IT teams
- Carry out operational tasks, such as computer imaging, hardware diagnostics, and application support
- Maintain hardware assets, including receiving / dispatching equipment and updating inventory records
- Support local IT infrastructure (servers, networks, printers, and facilities systems) with guidance from specialists
- Contribute to local and global IT projects by delivering clearly defined tasks
- Understand business needs and learn how to prioritise requests effectively
- Take initiative to improve processes and create documentation that enhances user satisfaction
- Document incident solutions, create user guides and deliver user training where needed
Training
- Minimum of 6 hours off-the-job training per week
- Blended learning, with online study materials, a monthly one-to-one online tutorial, and topic specific webinars
Once you have completed the apprenticeship, you will join an established role within the site IT team.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- REMIT GROUP LIMITED
- Working Week
- Monday - Friday (Times to be confirmed).
- Expected Duration
- 1 Year 8 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 17th June 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Analytical skills
- Team working
About the Employer
EDWARDS LIMITED
Edwards is the brand name our customers have come to trust and rely upon, but we are also part of the much bigger Atlas Copco Group. We take pride in our globally recognised position as the leading technology partner and supplier of vacuum and environmental solutions in support of our customers productivity and environmental targets. Our team will not be limited by conventional thinking to offer technology-driven solutions, and this requires a huge variety of skills and capabilities. As a company, we are actively developing sustainable solutions that enable a significant reduction in our customers' environmental footprint, while also driving down our carbon footprint within the business through waste reduction and renewable energy projects. One of our greatest strengths is the diversity of our workforce with people of all educational and cultural backgrounds working together. We believe that talent and diversity is the key to success and that everybody should feel valued and able to reach their full potential, both in their development and their contribution to the business.