Customer Service Advisor

Where: EEGosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastleupon Tyne NE12 8ET)

Fulltime: Permanent Salary: £26,116rising to £26,738 after 8 months of being here, plus incentives andbonusesHourly rate: £13.35per hour rising to £13.66 per hour at 9 months in role

Start date: June 2026onwards

Whythis job matters

Are you someone who likes solving problems? Maybe you likegaming or tinkering with technology? If so, you have transferrableskills to succeed in a Customer Service Technical role withEE.

Why not use yourskills to make a difference and join our Broadband Technical Teamin Newcastle (Gosforth). You'll betalking over the phone to customers with all sorts of broadbandtech-related queries. You could be helping someone with a simplerouter question or something that needs a bit more work andownership, you'll be there for the customer supporting them all theway.

You don't needspecific experience to join us. Provided you're naturally helpful,calm, and can build relationships – we can train you on therest.

We understandthat life never stands still, and like most roles within EE, thisopportunity is designed with flexibility in mind. We're here tosupport you in being successful, meaning we'll do everything we canto make sure you don't miss that appointment or can look after yourfamily in an emergency. Just a few ways we're doing this includeallowing you to schedule your own breaks and banking time, and theoption of occasional home working.

What's in it foryou?

• A great startingsalary of £26,116 rising to £26,738 after 8 months of being here,plus incentives and bonuses
• Online GP – Givingyou access to a GP via telephone or video 24/7 for both you andyour immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off forcarers to give that bit of extra support to our colleagues who arecaring for family or friends who are disabled, ill orelderly.
• Family Leave - Equalised maternity,paternity, and adoption leave and it gives all parents 18 weeksfull pay and 8 weeks half pay in the first year however they chooseto grow their family.
• Huge discounts of EE& BT products including your Mobile and Broadband – savingyou hundreds of pounds every year.
• Support incarving your own career path. We are passionate about developingour people and we'll support you in achieving the career youwant.
• Season Ticket Travel Loan – giving youthe funds to pay for your travel to and from work up front, makinga difference where it counts.
• Volunteeringdays, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect youand your family.

On top of all that, we've got a great team culture,meaningful support, and tailored training to help you build alasting career. What are you waiting for?