Accountant - Software Support

Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a part qualified Accountant for a customer support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 3 days a week in the office.

Skills

• Accountancy qualifications - ACCA , AAT
• Background in Accountancy practice , bookkeeping or part qualified accountant.
• Experience in engaging with customers via outbound calls and emails,
• Experience delivering software-based product onboarding or training. E.g. Xero, Quickbooks, Sage.
• Ability and desire to learn while staying up to date with the appropriate software solutions.

Duties

• Providing customer support including onboarding partner, strategy and training.
• Be the first point of contact to resolve challenging customer queries.
• Hold consultative conversations and use questioning skills to uncover customer pain points.
• Able to build urgency in customers to activate and use their subscriptions.

Benefits

• Long contract

• Product Training

• Free Breakfast