Business Analyst

Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London

Responsibilities

• Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention.
• Create holistic dashboards by combining data from both internal and external data sources
• Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements.
• Go one step further and provide actionable insights and recommendations related to key customer retention measures.

Qualifications

• Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis.
• Strong ability analysing and combining large SQL datasets.
• Nice to have: Business reporting tools such as Tableau and Qlik. Python/R.
• Experience of working with and building data pipelines.

Benefits

• Long contract
• Global company
• Free breakfast on site