Data Analyst - Sales Operations

Our client is a hugely successful global software organization with UK headquarters located in London. They are now seeking an experienced Sales Operations Data Analyst for a 2 month contract. A hybrid role with 2-3 days a week in their central London offices.

Responsibilities

• Perform in-depth analysis of customer data and operational metrics for the UK, and Emerging Markets, providing actionable insights and recommendations to enhance customer experience and streamline operational efficiencies across these markets.
• Analyse customer feedback data using operational data such as average handle times, queue wait times, and contact drivers.
• Conduct root cause analysis to identify key issues impacting customer satisfaction and operational performance.

• Develop strategic recommendations for BPO partner leadership to drive accountability and foster sales improvements.

• Design, test, and refine AI prompts or scripts using internal AI tools to ensure they effectively meet the identified needs. 

Key Skills

• Data Analysis skilled in dissecting large volumes of data, making sense of trends and narratives, and deriving actionable insights.
• Strategic thinking and recommendation development to enhance operational and sales performance.
• Technical Proficiency in AI and Automation Tools: An understanding of AI tools, scripting, and prompt development.
• Proficiency in SQL is required.