Content & Media Support Assistant

Job Title: Content & Media Support Assistant

Location: Ware (Office-Based)

Employment Type: Full-Time

We are looking for a dependable and detail-oriented Content & Media Support Assistant to join our team at our Ware office. This is a full-time, office-based position that combines content formatting, media editing, and customer support responsibilities.

(Training provided)

• Reformat and structure content to meet company standards and guidelines
• Prepare and adapt content for different platforms and uses
• Edit and enhance photos and videos using appropriate software
• Maintain consistency, accuracy, and quality across all content
• Handle customer queries and provide troubleshooting support over the phone
• Manage and respond to support tickets via the company’s ticketing system
  

• Basic computer skills (e.g., Microsoft Office, email, file management)
• Strong organisational skills and attention to detail
• Experience using photo and video editing software (e.g., Adobe or similar tools)
• Good written and verbal communication skills
• Comfortable speaking with customers and providing support over the phone
• Ability to manage and respond to tickets in a structured system
  

• Experience with content management systems (CMS)
• Previous experience in a customer support or helpdesk role
• Basic understanding of digital content formatting
• Problem-solving mindset with a proactive approach

Please submit your CV when applying.