Apprentice Sales Administrator
Provide sales, customer service and administrative support across Elevation Academy. Manage employer and learner enquiries, CRM and booking records, support courses and apprenticeships, and contribute to marketing and employer engagement while studying for the Level 3 Business Administrator Apprenticeship qualification.
Role
Sales and customer support
• Respond professionally to enquiries received by telephone, email, website and other agreed channels.
• Provide clear information to employers and prospective learners about apprenticeships and commercial training courses.
• Prepare quotations, course information, proposals and routine sales correspondence.
• Arrange follow-up calls, appointments and meetings for the business development team.
• Support lead generation, employer engagement and sales campaigns.
• Maintain a professional and helpful customer experience from initial enquiry through to booking or handover.
CRM, pipeline and reporting
• Maintain accurate employer, customer, contact and opportunity records within HubSpot.
• Update sales trackers, pipeline stages, follow-up actions and management information.
• Check data for completeness and accuracy and follow Elevation Academy data-handling procedures.
• Produce routine reports and information to support sales and operational reviews.
Course and apprenticeship administration
• Support commercial course bookings, learner registrations and joining instructions.
• Liaise with customers, learners, trainers and internal colleagues to keep bookings and onboarding activity on track.
• Support apprenticeship recruitment and employer engagement administration.
• Assist with purchase orders, invoicing information and associated documentation.
• Maintain orderly electronic records and filing systems.
Marketing and wider team support
• Help coordinate email campaigns, social media activity and employer communications.
• Support careers events, exhibitions, open days and employer visits.
• Assist with preparing and maintaining promotional materials.
• Provide general administrative support across the academy where reasonably required.
Training
Business Administrator Level 3.
The apprentice will work Monday - Friday. In addition to this the apprentice will attend training sessions at Leeds City College Printworks campus, as well as remote learning through Teams.
On successful completion of the apprenticeship, there may be opportunities for continued employment and progression within Elevation Academy.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- LUMINATE EDUCATION GROUP
- Working Week
- 37.5 hours per week, Monday to Friday. Working hours to be confirmed by the employer.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th October 2026
- Start Date
- Wednesday, 11th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Administrative skills
- Team working
- Positive
- Professional
- Willing to learn
- Able to be independent
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)