Digital Support Technician Apprentice
You probably already have nascent skills in technology as evidenced by friends and family asking you to help with their technology, and we want to help you further develop those skills and build your career on them while working towards a recognised level 3 qualification as a Digital Support Technician.
Role
Working within a friendly and supportive higher education environment, you'll play a key role in supporting staff and students with a wide range of technologies. From IT support and Microsoft cloud solutions to learning platforms, networking, and cutting-edge audiovisual systems, you'll gain hands-on experience across multiple areas of technology.
You'll work alongside experienced professionals who will help you develop valuable technical and problem-solving skills while giving you real responsibility from day one. As your knowledge grows, you'll have opportunities to support online learning systems, student information platforms, livestreaming technology, and digital transformation projects across the organisation.
This role offers a unique breadth of experience that you won't find in many apprenticeship programmes, providing a strong foundation for a long-term and rewarding career in IT, digital support, cloud technologies, or systems administration. If you're eager to learn, enjoy solving problems, and want to make a real difference through technology, we'd love to hear from you.
Duties Include but are not limited to:
- Work towards your Digital Support Technician Level 3 Apprenticeship qualification
- Learn about the internal help desk ticketing system and resolving user support issues
- Support the A/V systems in lecture rooms and the lecture theatre
- Support the use of the Mac-based Video Podcast Studio
- Develop and enhance skills in all Microsoft 365 Applications, Outlook, Word, Excel, PowerPoint, Visio, Teams and Sharepoint services
- Learn Cognito forms development to support business processes
- Learn Moodle LMS from an administrative perspective
- Production of meaningful documentation – contributing to organisational knowledge
- Learn to analyse systems and processes and devise, develop, test and implement the changes to improve process resilience
- Exposure to the use of AI tools to modify CSS and HTML code to speed up look and feel changes in online systems
Training
The successful candidate will undertake a 18 Month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. You will have a designated mentor in the workplace to
support your learning and at the end of programme will be assessed via an external assessment body.
Knowledge areas include:
- Digital Technologies
- Data Management and Information Systems
- Support and Security Concepts
Opportunity to progress to Higher or Degree level Apprenticeship for the right individual on succesful completion of the level 3 apprenticeship.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday, 9.00am to 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 14th August 2026
- Start Date
- Monday, 14th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Understanding of IT hardware
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)