Customer Success Manager

Customer Success Manager (German Speaking) – Junior, Senior & Enterprise Levels

📍 London (Hybrid: 3 days onsite per week)

We are partnering with a leading company to build out their Customer Success team in London. This is an exciting opportunity to join a fast-scaling international business supporting high-value enterprise clients across the DACH region.

🌍 The Opportunity

We are hiring German-speaking Customer Success Managers across multiple levels:

• Junior Customer Success Manager
• Customer Success Manager (Mid / Senior)
• Enterprise Customer Success Manager

You will be responsible for driving customer adoption, retention, and expansion across a portfolio of German-speaking clients.

🧭 Key Responsibilities

• Own and manage relationships with German-speaking customers across SMB to enterprise accounts
• Lead onboarding, implementation support, and ongoing account management
• Identify upsell and expansion opportunities aligned with customer goals
• Act as the voice of the customer internally, feeding insights to Product and Sales teams
• Support customer health monitoring, renewals, and risk mitigation
• Run strategic QBRs with senior stakeholders for enterprise accounts (senior/enterprise level)

🎯 What We’re Looking For

Junior level:

• 1–2 years experience in Customer Success, Account Management, Sales or Recruitment role
• Strong communication skills in German and English
• Eagerness to learn and grow in a fast-paced environment

Senior level:

• 3–5+ years in Customer Success or Account Management within payments/SaaS/e-commerce industry
• Proven ability to manage multiple accounts and drive renewals/expansion
• Comfortable handling complex stakeholder environments

Enterprise level:

• 5–8+ years in enterprise Customer Success or strategic account management within payments/e-commerce industry
• Experience managing high-value, complex accounts and executive-level stakeholders
• Strong commercial acumen and ability to influence at C-level

🗣️ Requirements

• Fluent German and English (mandatory)
• Experience in SaaS, e-commerce, or digital platforms preferred
• Strong relationship-building and problem-solving skills
• Ability to work onsite in London 3 days per week

🚀 What’s on Offer

• Opportunity to join a rapidly scaling global tech business
• Clear progression paths across junior → enterprise levels
• Exposure to high-growth international e-commerce clients
• Collaborative, high-performance culture in central London

*Please note that unfortunately, visa sponsorship is not available for this role*