Office & Logistics Assistant Apprentice

To provide exceptional support to both internal sales teams and warehouse operations. This hybrid role is designed to give the apprentice a 360-degree understanding of EMAS Electric Ltd, tracking the customer journey from the initial sales inquiry right through to product dispatch and delivery.

Internal Sales & Customer Support (Approx. 60%)

• First Point of Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members
• Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system
• Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior staff
• Account Support: Assisting the sales team by setting up new customer accounts and maintaining clean data records
• After-Sales Service: Keeping customers updated on order statuses, delivery tracking, and handling initial logistics queries

Warehouse & Logistics Operations (Approx. 40%)

• Goods Inward: Assisting with receiving deliveries from suppliers, checking stock quantities against delivery notes, and reporting discrepancies
• Inventory Management: Booking incoming electrical stock into the system and helping with regular stock takes and bin checks.
• Order Picking & Packing: Accurately picking electrical components from warehouse locations and packing them securely to ensure safe transit
• Dispatch & Couriers: Preparing packages for courier collection, printing shipping labels, and maintaining a tidy dispatch area
• Health & Safety: Adhering strictly to warehouse safety regulations, including manual handling guidelines

• Communication skills
• IT skills
• Attention to detail
• Number skills
• Team working
• Adaptability

• English GCSE, grade 4 (Desired)
• Maths GCSE, grade 4 (Desired)