Head of Service Delivery

Head of Service Delivery (12-Month FTC)

Are you an accomplished Head of Service Delivery professional seeking a challenging and rewarding opportunity? Our client, a leading global professional services organisation, is looking for a highly experienced and strategic Head of Service Delivery Manager to join their dynamic team in Manchester on a 12-month fixed-term contract.

In this pivotal role, you will lead, mentor, and develop a high-performing team of Service Delivery Managers, fostering a collaborative environment to ensure the successful end-to-end delivery of complex service projects. You will be responsible for building and nurturing strong, long-term relationships with key clients, acting as the primary point of contact for all service delivery matters.

Key Responsibilities:

• Lead, mentor, and develop a team of Service Delivery Managers, providing guidance, support, and fostering a collaborative and high-performing team environment. This includes performance management, talent development, and succession planning.
• Oversee the end-to-end delivery of complex service delivery projects, ensuring projects are delivered on time, within budget, and to the required quality standards. This includes planning, execution, monitoring, and risk management.
• Build and maintain strong, long-term relationships with key clients, acting as the primary point of contact for service delivery matters. Proactively identify and address client needs and concerns
• Contribute to the development and implementation of strategic plans for service delivery, identifying opportunities for improvement and driving operational excellence. This includes process optimisation, technology adoption, and innovation.
• Manage budgets and resources effectively, ensuring projects are financially viable and contribute to the overall profitability of the Operate Hub.
• Effectively manage relationships with internal and external stakeholders, ensuring clear communication and collaboration across all levels.
• Prepare regular reports on service delivery performance, identifying key trends and insights. Analyse data to inform decision-making and drive continuous improvement.
• Proactively identify and resolve complex service delivery issues, implementing effective risk mitigation strategies.

Essential Skills and Experience:

• Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, IT).
• Minimum 8+ years of experience in service delivery management, with a proven track record of successfully leading and delivering complex projects.
• Strong leadership and mentorship skills with experience managing and developing high-performing teams.
• Excellent client relationship management skills with the ability to build and maintain strong relationships with key stakeholders.
• Strong analytical and problem-solving skills with the ability to identify and resolve complex issues.
• Proven experience in managing budgets and resources effectively
• Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience working in a fast-paced, dynamic environment

Salary: Upto £80,000 per annum

Contract Duration: 12 months (Fixed-term contract)

Location: Manchester

Please note: Due to security checks, applicants must be a UK citizen.

If you are a strategic thinker with proven leadership skills and a passion for driving operational excellence, we encourage you to apply. This is a significant opportunity to shape the future of service delivery within a leading organisation.