Professional Services Technical Lead

Professional Services Technical Lead - MSP

Location Newbury - Hybrid

Salary £65-£75K

Are you a natural leader with a passion for delivering outstanding technical solutions? Love developing others and driving high-quality project outcomes? If so, this could be the next step you've been waiting for.

I'm supporting a well-established technology business that are looking for a Professional Services Technical Lead to oversee technical delivery across client projects while mentoring a talented team of Professional Services and Field Engineers.

This role is ideal for someone who thrives in a collaborative environment, enjoys variety, and has a genuine passion for innovation and continuous improvement.

What you'll be doing

• Leading, mentoring and developing a team of PS and Field Engineers

• Overseeing end-to-end technical delivery across client projects

• Acting as the main technical point of contact for clients

• Troubleshooting complex technical issues and guiding the team to solutions

• Setting and monitoring KPIs to ensure service excellence

• Ensuring projects are delivered on time, within budget, and to a high standard

• Supporting strategic planning and driving continuous improvement

• Ensuring technical documentation, processes and compliance are maintained

What you'll bring

• Experience in a technical leadership role within Professional Services (Ideally at an MSP) or IT consulting

• Strong background in delivering IT solutions within a client-facing environment

• Ability to manage resources across multiple projects

• A collaborative leadership style with a passion for developing people

• Great communication skills and the ability to explain technical concepts clearly

• A proactive, problem-solving mindset

• Ideally, relevant certifications or a related degree

Personal qualities that will help you thrive

• Friendly, professional and approachable• Passionate about emerging technology

• Naturally curious and always keen to learn

• Able to work well under pressure and stay focused

• Strong communicator, both written and verbal

• Full UK driving licence and access to your own vehicle

What's in it for you?

• A genuine work-life balance

• A fun, supportive and collaborative team culture

• Plenty of opportunities for progression, training and development

• Competitive salary and benefits

• The chance to shape and influence a growing Professional Services function