Project Manager

Step Into Service Delivery | Junior Service Delivery Manager – 12-Month FTC | Up to £50k | Manchester (Hybrid)

Are you a Project Manager with a passion for improving service delivery processes and looking for your next challenge? This is your opportunity to make a real impact by moving into a dedicated service delivery role within a global, professional services organisation.

We’re working with a well-established firm that’s looking for someone like you – someone who has led or supported process improvement projects and wants to focus more deeply on service quality, stakeholder engagement, and continuous improvement. This 12-month fixed-term contract is based in Manchester and offers hybrid working, professional growth, and the chance to work in a fast-paced, client-facing environment.

What You’ll Be Doing:

• Supporting experienced Service Delivery Managers in delivering high-quality services to internal and external clients
• Driving improvements in service delivery processes – identifying bottlenecks, documenting workflows, and helping shape practical solutions
• Collaborating with cross-functional teams and external stakeholders, maintaining strong relationships to keep delivery on track
• Analysing service delivery performance – creating reports, spotting trends, and recommending improvements based on data
• Acting as a point of contact for issue resolution, escalating where necessary and ensuring smooth day-to-day service operations
• Communicating clearly and confidently with a range of colleagues and clients, both verbally and in writing
• Taking ownership of your own learning and development – this is a role where you’ll be supported to grow

What We’re Looking For:

• Previous experience in project management, ideally with a focus on service improvement, operational efficiency, or client delivery
• A genuine interest in moving into service delivery full-time
• Strong analytical and problem-solving skills – you know how to untangle issues and propose workable solutions
• Excellent organisational skills and attention to detail
• Confident communicator, both written and verbal, with a collaborative mindset
• Solid working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Self-starter with the ability to work both independently and as part of a team

Ideal for You If:

• You’re a Project Manager who’s delivered improvements across services or operations and wants to apply those skills to a service delivery setting
• You’re looking to build a long-term career in service delivery, starting with a role that offers a great blend of responsibility and support
• You enjoy variety, problem-solving, and working with people to get things done better, faster, and smarter

Salary: £50,000 per annum

Contract Duration: 12 months (Fixed-term contract)

Location: Manchester

Please note: Due to security checks, applicants must be a UK citizen.