IT Sales Technician Apprentice

Are you an outgoing and driven person eager to get into sales? Want to work for a growing company with excellent career progression opportunities? Remit Training is delighted to be recruiting on behalf of Emerald IT Manages Solutions for a motivated IT Technical Sales apprentice. If you think you have what it takes, apply today!

• Liaise and work closely with Operations Manager and Marketing
• Build effective and successful client relationships, promote open communication, loyalty and sales generation
• Strive to ensure all existing/potential client interactions with company are positive and efficient
• Undertake initial and ongoing extensive product knowledge training to enable enthusiastic communication regarding the company’s products and services

Develop knowledge of services provided, including but not limited to;

• Cyber essentials
• Add-ons for Microsoft 365
• Document management
• SecurityHosted telephone systems

• Use knowledge of products and services to highlight to Operations Manager and Company Director potential opportunities for service improvement with existing and new clients
• Send out mail merges and mail shots relevant to role and in line with agreed marketing schedule
• Handle and ensure timely fulfilment of PC sales, mobile sales and laptop sales
• Ensure a professional company and brand image is always maintained both with customers, the public and colleagues
• Talk to existing customers via warm leads (no cold calling)
• Complete delegated administration duties and provide cross-department support as directed by managers
• Use platforms such as Connect use
• Work with mobile communicators
• Process and support pre-release orders (e.g. new iPhone releases)
• Attend company/sales meetings
• Provide progress reports to Manager/Directors as requested.
• Deal with and direct appropriately incoming enquires

Skills Required

• Customer service, telephone experience, customer-facing experience, or sales experience - preferred
• An ability to communicate in a professional, friendly way, to listen to problems and situations
• Numerate and literate
• A good understanding of IT and keenness to learn
• Ability to network with new company contacts, business partners, customers, and other employees (attend face to face events / meetings)
• The ability to build and develop strong business relationships internally and most importantly externally
• Strong organisational skills and the ability to work in a fast-paced, growing environment

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills

• English Language GCSE or equivalent, grade 4 (Essential)
• Mathematics GCSE or equivalent, grade 4 (Essential)