CRM & Data Insights Executive

As our CRM & Data Insight Lead, you'll own and optimise our HubSpot CRM, ensuring data accuracy, integrity, and growth. Working closely with Marketing and wider teams, you'll use data-driven insights to support strategic decision-making and help maximise the value of our audience database.

Key Information

• Salary: £

• Reports to: Marketing Director

• Hours: 8.30am – 5pm, Mon-Fri

• Location: This role is based onsite in our London/Moorgate office

• Working pattern: Hybrid, a minimum of 3 days in the office (5 days a week in the office during probation)

What you'll do:

• Preparing, cleaning and maintaining audience data in our CRM (HubSpot), ensuring it is accurate and up to date.

• Managing data imports and exports, ensuring consistency and correctness at every step.

• Support our long-term database strategy by identifying gaps and areas for improvement, and developing plans to grow and optimise the database in line with business needs.

• Building and updating segmented audience lists for internal use, campaigns, and reporting.

• Create clear, easy-to-use CRM views and dashboards to support team workflows.

• Monitoring data quality (for example duplicates, missing fields, inconsistent formats) and carrying out regular data hygiene tasks.

• Supporting campaign activity with timely data pulls, selections, and updates.

Who you are:

• 1+ Year Experience in CRM systems (HubSpot and other tools).

• Skilled in Microsoft Excel and comfortable working with data tables, filtering, sorting, and basic analysis.

• Understands what makes a healthy audience database and how to measure data quality.

• Ability to produce business insights, data analytics, and reports, and using these to make recommendations to key stakeholders

• Comfortable working collaboratively in a team and communicating data needs clearly.

• Strong attention to detail and commitment to accuracy.

• Knowledge of data visualisation tools and the ability to build dashboards

It would be a bonus if...

• Experience in working analytics platforms such as GA4, SimilarWeb .

• You do not need a marketing background to succeed in this role; training and development will be provided.

• WordPress understanding/knowledge

• Experience within healthcare, pharmaceutical environments

We're proud to have been recognised as one of ! Explore our to discover the full range of perks, rewards, and wellbeing support available to our colleagues.

What's in it for you:

· Socials and Celebrations: Our legendary EMJFest, Christmas Party, after-work socials and regular office competitions!

· VIP Perks: Enjoy exclusive access to our Wembley Box, including Concerts, FA Cup Finals, NFL games, and more!

· Wellbeing Support: Your physical and mental wellbeing matters. Benefits from Bupa medical cashback, Aviva private medical insurance & WeCare for added peace of mind.

· Time to Recharge: Start with 25 days' annual leave increasing with service up to 30 days

· Incentives: Quarterly rewards, including unforgettable experiences such as a trip to Miami!

· Fuel for Success: Begin your day the right way with free breakfast and fresh fruit.

· Active Lifestyle: There’s something for everyone with a 1.5-hour gym lunch!

· Our Buddy Programme: A dedicated buddy from day one to help you settle in and thrive.

About EMJ

At EMJ, our purpose is to elevate the quality of healthcare globally by providing free and easy access to medical journals and lifelong learning opportunities. We're passionate about creating Gold Medal Winners. Just as we support healthcare professionals to be the best they can be, we invest in our people by providing the skills, tools, and opportunities they need to thrive in their careers.

While skills can be developed, values are what truly matter. That's why we look for people who embody our core values:

• Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way.

• Manage your own stuff: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of.

• Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners .

Ready to take the next step in your career? We'd love to hear from you.

We're committed to building a diverse and inclusive workplace where everyone can thrive. We know that no one meets every requirement listed in a job description, and that's okay. If you're excited about this opportunity and believe you'd be a great fit, we'd love to hear from you.