Client Delivery Team Lead

EML Payments

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

About the role

The Client Delivery Team Lead is a strategic role focused on delivering complex, client-facing projects with a strong emphasis on technical execution and product expertise. This position requires advanced knowledge of our platform capabilities, API integrations, and process optimization. In addition to managing technical projects, this role includes oversight of Client Delivery Managers to ensure alignment with project goals and operational excellence, and acting as a key support to the Director during UK business hours. This position demands senior-level experience in scoping, onboarding improvements, and driving product enhancements through collaboration with cross-functional teams.

What you'll do

• Oversee and provide guidance to Client Delivery Managers to ensure successful execution of client projects
• Act as a primary support to the Director during UK business hours, ensuring continuity of leadership and decision-making
• Support technical scoping sessions with internal stakeholders to ensure all requirements are captured before project kick-off
• Manage complex projects, often including API integrations between client systems and internal platforms with precision
• Conduct rigorous testing and validation of technical deliverables prior to launch
• Collaborate with Product and Engineering teams to implement enhancements, vendor API integrations and resolve technical issues
• Drive onboarding improvements to streamline client experience and reduce time-to-value by introducing AI and automation into our processes and Product capabilities
• Provide strategic input on product improvements based on client feedback and technical feasibility

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 7+ years of project management experience in a technical or SaaS environment
• Proven experience with API integrations and technical troubleshooting
• Experience in team oversight or leadership within a client delivery or technical project environment
• Strong leadership and mentoring skills to guide Client Delivery Managers
• Ability to translate complex client requirements into actionable technical solutions

Desirable:

• Proficiency in API concepts (REST, JSON, authentication methods)
• Advanced understanding of SaaS product architecture and capabilities
• Ability to manage multiple technical projects simultaneously

What you’ll be offered

• Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave!
• Global Opportunities: Collaborate across Australia, the UK, North America, and Europe – with secondment opportunities available.
• Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working.
• Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers.
• Invest in You: We cover your professional memberships and offer a competitive pension scheme.
• Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance.
• Perks & Rewards: Short-term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub.