Apprentice Customer Service Administrator
Come and join a great team where the role is diverse and there's plenty of opportunity to advance your career. We are proud of our brand and our people, offering recognised training qualifications to help you get even further.
Role
Full training will be provided to ensure that you are able to:
- Arrange appointments for our nationwide team of technicians
- Assess customer issues and order parts where necessary to ensure that our technicians are equipped to get things sorted first time
- Maintain accurate and detailed records of customer interactions using our bespoke, in-house systems
- Collaborate with internal teams to ensure prompt resolution of customer concerns
To be successful in this role, it would be great to have:
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Proficiency in using computerised systems
- Ability to multitask and prioritise tasks in a fast-paced environment
- Attention to detail and accuracy in data entry
- Ability to work independently as well as part of a team
Training
The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, the apprentice will attend an online tutorial once per month.
On successful completion of the apprenticeship, there may be a potential permanent position available.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- HALESOWEN COLLEGE
- Working Week
- Monday to Friday, 9.00am to 5.00pm.
- Expected Duration
- 1 Year
- Positions Available
- 2
- Closing Date
- Friday, 2nd October 2026
- Start Date
- Monday, 5th October 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)
About the Employer
EMMIERA GROUP LTD
The Emmiera Group is Britain’s leading upholstery, bed, mattress and cabinet furniture repair specialist. We carry out repairs at your home or business, and our specialists visit over 25,000 customers every month.