ICT Apprenticeship
The Information Communication Technician Apprentice is a full time role based in the UK Manchester Office supporting the UK Operations Manager . The role requires a flexible individual who can adapt to a number of technical support challenges including: general IT support, 1st/2nd line helpdesk support, communication and cyber security support.
Role
- General IT support for the UK office and field teams including laptop build/support, networking and cyber security
- 1st/2nd line Telecommunication support for UK customer framework to meet agreed SLAs
- To provide cover for the office 2nd line Comms engineer and helpdesk in Ireland
- To provide data centre/server/cloud support for Ireland and wider business
- Provide local and field IT technician support via remote desk top and on-site
- Achieve and maintain local SME status across company based applications and 3rd party systems in order to maintain availability
- Support the engineering and comms support function by engaging with key stakeholders to provide valuable input.
- Participate in PM Admin project support utilising existing systems and engaging with specific engineering delivery functions to cover absence or annual leave
- Facilitate effective communications within the UK and Ireland office developing positive relationships with stakeholders to build confidence
- Maintain a focused commitment to the apprenticeship college course through regular weekly day-release attendance and development of the course portfolio with support from the UK Ops Manager
- Engage with online based training and ensure accreditation/certification is updated on your HR profile
- Assist with the resolution of any non-conformances or incidents in line with company policies and update records accordingly
- Commercially aware, understand the financial impact associated with decision making
- Look for opportunities to streamline processes and reduce waste. By working efficiently we can reduce costs
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- The successful candidate may be offered full-time employment
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm, Office based.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Friday, 19th September 2025
- Start Date
- Sunday, 19th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
- Familiarity and interest in IT
- Good time-keeping skills
- Ambitious
- Flexible
- Able to adapt to new challenge
About the Employer
EMR Integrated Solutions
EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.
- Company
- EMR Integrated Solutions
- Location
- OFFICE 2, 13 IVY BUSINESS CENTRE, CROWN STREET, FAILSWORTH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- EMR Integrated Solutions
- Location
- OFFICE 2, 13 IVY BUSINESS CENTRE, CROWN STREET, FAILSWORTH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted