Technical Service Engineer Apprentice
Provide onsite and remote support and resolve IT problems across multiple technology areas, including Office 365, Networking, Windows Desktop Support, Windows Server and Backups. Customer locations include Bristol, Elton & Derrylin (NI)
Role
- Manage and prioritise tickets
- Liaise directly with the user to resolve issues
- Investigate the problem whilst keeping in contact with the user and logging notes in the system
- Assisting with ongoing projects
In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
Training
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communication Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
- Upon completion, the apprentice will have a Level 3 qualification as an Information Communications Technician
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday Shifts to be confirmed
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 15th September 2026
- Start Date
- Thursday, 1st October 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Motivated
- Time Management
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)