Apprentice IT Support Technician
We now have a fantastic opportunity for a dedicated and proactive Apprentice IT Support Technician / Engineer to join our friendly team assisting our clients with hardware and software problems and service requests via phone, email and in person on site.
Role
You will learn how to:
- Monitor and maintain systems and networks
- Installation, configuration and management of systems
- Diagnose faults and solve technical issues by phone, email or in person at the client site
- Manage servers (in physical and virtual environments), implementing GPO and synchronisation with cloud technologies (Office 365)
- Work to strict SLA’s
- Update and maintain internal documentation and ticket systems
- Communicate clearly to clients in non-technical jargon
Training
- The successful candidate may be chosen to have a full-time role after completing their apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday - Friday, 8.30am - 5.00pm
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Monday, 6th April 2026
- Start Date
- Wednesday, 6th May 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Full UK Driving License
About the Employer
ENSOR ICT LTD
At Ensor our managed IT services cover your IT systems, PCs, and tech. Our solutions cover remote assistance, ad hoc, emergency response, IT consultancy and managed support. We can provide broadband, telephony, hosting, antivirus and IT hardware. We provide software, IT auditing, network data cabling and website design services if required.