Solutions Engineer/ Field Based Apprentice (Envera Telecom)
As a Customer-Facing Technical Support Apprentice, you’ll be a vital part of our service delivery team—helping to maintain our reputation for precision, reliability, and outstanding client experience.
Role
- Providing technical support, including the installation, configuration, and troubleshooting of systems directly at customer sites.
- Delivering remote diagnostics and issue resolution when on-site visits aren’t required—ensuring speed and minimal disruption for our clients.
- Applying a logical, solution-oriented mindset to solve technical challenges efficiently and effectively.
- Representing the brand with professionalism in all customer interactions, consistently upholding our company values.
- Travelling to client locations across the Midlands and South of England, sometimes involving extended journeys and a very varied work environment.
- Planning routes and managing your schedule to ensure punctuality and seamless on-site experiences for clients.
- Embracing a continuous learning mindset—working with a variety of evolving technologies and actively developing your technical skill set.
Training
Move into a full Solutions Engineer role after a successful training period.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- 9 am-5 pm Monday to Friday when office based. As required when visiting a customer.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 5th May 2025
- Start Date
- Monday, 12th May 2025
Desired Skills
- Communication skills
- Organisation skills
- Problem solving skills
- Customer service skills
- Logical and solutions-driven
- Tech-curious
- Willingness to learn
- Self-motivated & independent
- High energy
- Highly adaptable
- Reliable
Qualifications
- 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
ENVERA TELECOMMUNICATIONS LIMITED
At Envera our mission is very simple: To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure. With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.
- Company
- ENVERA TELECOMMUNICATIONS LIMITED
- Location
- 56 Nithsdale Avenue, Market Harborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- ENVERA TELECOMMUNICATIONS LIMITED
- Location
- 56 Nithsdale Avenue, Market Harborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted