Service Integration Specialist

We are looking for a Service Integration Specialist to join our team on a 9 month fixed term contract. This is a hybrid role based out of Trinity

As a Service Integration Specialist, your responsibilities will include meticulously defining criteria for service readiness, collaborating with stakeholders, and ensuring seamless service launches. With a robust background in IT service management, you will leverage comprehensive knowledge of the IT Service Lifecycle. Excel in supplier management by understanding service level agreements, overcoming underperformance, and enriching our supplier portfolio through market research. Your focus on the service lifecycle will involve defining criteria for engaging, onboarding, and delivering supplier services, exceeding desired outcomes. Showcase a commitment to operational excellence, ensuring the constant pursuit of improved customer outcomes.

Here is What You'll Be Doing:

• Support alignment of SLAs to meet business requirements.
• Coordinate the supplier portfolio across local, central, and external organizations.
• Serve as the primary point of contact for supplier escalations and internal stakeholders.
• Support the management of operational risks through multi-supplier interactions.
• Ensure supplier process compliance and governance.
• Ensuring all supplier service documentation, including IT service configuration is produced in a timely manner and is maintained by the relevant suppliers.
• Act as the central point of coordination for service transition, ensuring control over modifications and introductions of new services across suppliers.

• ITIL v3 or v4 foundation or above.
• Relationship management.
• Supplier management.
• Strong communication skills (written and verbal).
• Attention to detail.

Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!

As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.

As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.

We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.