IT Support Apprentice
Are you passionate about technology and eager to build a career in IT? EPX Ltd is offering an exciting IT Apprenticeship opportunity that provides hands-on experience, industry-leading training, and a pathway to a successful future in tech.
Role
- Provide support to customers, suppliers, and partners via telephone, remote support and onsite visits
- Create and take ownership of tickets and be responsible for allocated work
- Communicate effectively with customers via telephone and maintain excellent written job-notes throughout
- Adhere to and contribute toward company processes and procedures
- Manage your workload, whilst meeting and exceeding KPIs and targets
- Carry out Project Engineering works when required by Professional Services
- Provide support to all other areas of the business where required
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- Full training and support will be provided by your workplace mentor and from the Baltic team
- Possible career progression upon completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday 8.30am - 5.00pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 13th June 2025
- Start Date
- Friday, 20th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Mathmatics GCSE, grade 4 (Essential)
About the Employer
EPX LTD
Established over 20 years ago, EPX Ltd provides comprehensive IT services to a diverse range of businesses across the UK. Their offerings include managed IT support, cybersecurity, cloud solutions, and consultancy, all tailored to meet the unique needs of their clients. With a strong emphasis on security and service quality, EPX has built a reputation as a trusted technology partner.
- Company
- EPX LTD
- Location
- Stafford Enterprise Park Weston Road, Stafford, Staffordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- EPX LTD
- Location
- Stafford Enterprise Park Weston Road, Stafford, Staffordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted