Application Analyst, Hosting Service

Application Analyst - Hosting Services | Home Based (UK)

Our client, a leading provider of Local Government software solutions, is seeking an experienced Application Analyst to join their Hosting Services team. You will provide expert support for client-server and web applications, ensuring service continuity, troubleshooting issues, and enhancing customer experience in a Microsoft Windows-based environment.

Key Responsibilities:

• Provide application expertise, guidance, and troubleshooting for hosted client-server and web applications.

• Lead incident management and escalate issues to ensure timely, high-quality customer updates.

• Collaborate with project and delivery teams for smooth customer onboarding.

• Maintain system build standards and support IT service management processes.

• Develop innovative solutions to improve service efficiency.

• Monitor environments and proactively identify issues using tools like PRTG or Zabbix.

• Ensure adherence to security, governance, and compliance policies.

What we're looking for:

• 3+ years supporting client-server and web applications (Apache/IIS) in Windows Server environments.

• Strong SQL Server or Oracle database skills; scripting experience (SQL, PowerShell, Python, VBS).

• Knowledge of virtualized environments, data centres, and IT infrastructure (VMWare).

• ITIL-based incident, problem, and change management experience.

• Networking fundamentals (TCP/IP, DNS, Firewalls) and cybersecurity awareness.

• Strong troubleshooting, communication, and customer service skills.

Desirable:

• Experience in Local Government application support.

• Basic project management skills.

Why join:

• Home-based role with occasional travel.

• Flexible, supportive, and collaborative working environment.

• Opportunities for professional development and career growth.

Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations)

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.