IT engineer apprentice
We are seeking a motivated and enthusiastic IT Apprentice to join our team in Brentwood, Essex. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification.
Role
Key Responsibilities:
- Provide first-line IT support to staff and users, under guidance
Assist in setting up and maintaining Windows 11 devices
Support basic network tasks (e.g., checking connectivity, cabling, IP configuration) - Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
- Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
- Support software installations, patching, and troubleshooting
- Assist with setting up user accounts, email, and permissions
- Document issues and solutions in the IT support system
- Visit local sites (as required) to support hardware or connectivity needs, you need to be a driver
Skills & Requirements:
- Basic understanding of IT systems and hardware
- Familiar with Windows 11 operating system
Basic knowledge of networking concepts (e.g., IP addresses, routers, switches) - Awareness of general IT security best practices
- Strong problem-solving skills and willingness to learn
- Good communication and customer service skills
- Reliable and punctual with a proactive attitude
Essential Criteria:
- Full UK driving licence and own vehicle (site visits may be required)
- Must live within a reasonable commuting distance of Brentwood, Essex
- Right to work in the UK
- Desirable but Not Essential:
- Any prior IT support experience (voluntary or paid)
- Familiarity with Microsoft 365
- GCSEs in English and Maths (Grade C/4 or above)
What we offer:
- Hands-on experience in a supportive IT environment
- Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician)
- Opportunities for progression and continued learning
- Travel expense reimbursement for work-related travel
Friendly and collaborative team culture
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning
- Potential full time position for the right candidate after completion of apprenticeship
- Apprenticeship Standard
- Network engineer (level 4)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 17th July 2025
- Start Date
- Sunday, 20th July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
ESERVE-IT LTD
We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology. We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements. Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.
- Company
- ESERVE-IT LTD
- Location
- OAKFOLD, HOOK END ROAD, HOOK END, BRENTWOOD, England
- Employment Type
- Higher Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- ESERVE-IT LTD
- Location
- OAKFOLD, HOOK END ROAD, HOOK END, BRENTWOOD, England
- Employment Type
- Higher Apprenticeship
- Salary
- £20,000 a year
- Posted