IT Support Apprentice
You will work in a close knit team within our corporate IT team. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. but during your initial training period the need to be in office with other team members will be essential.
Role
- Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
- Providing assistance to resolve support issues or escalating the call within the relevant team
- Dealing with software issues e.g installation and upgrades
- Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
- Providing basic training over the phone for stakeholders when needed
- Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
- Support Starters, Leavers & Movers within ESG
Hardware builds - Check in hardware & deliveries to Corporate IT
- Keep up to date notes on the work completed through the helpdesk
Training
- IT Support Technician Apprenticeship - Baltic Apprenticeships
- The successful candidate can progress onto a 1st line support engineer or with training provided by ESG you can take a different route within corp IT or within ESG
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday between 07:30 and 16:00.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 7th August 2026
- Start Date
- Monday, 17th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
About the Employer
ESG GLOBAL (ENERGY) LTD
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.