Field Services Engineer Apprentice
Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow. If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear from you.
Role
- Provide on-site installation, maintenance, and support of IT hardware, including servers, desktops, laptops, network equipment, printers, and specialist technology solutions.
- Diagnose and resolve hardware, software, network, and connectivity issues, ensuring incidents are completed within agreed service levels and customer expectations.
- Perform preventative maintenance, system upgrades, hardware replacements, and equipment migrations to minimise downtime and improve system performance.
- Configure, test, and deploy new IT equipment and software, ensuring all devices meet customer and organisational standards before handover.
- Maintain accurate documentation of work completed, asset information, site activities, and technical findings using service management and ticketing systems.
- Liaise directly with customers, vendors, and technical support teams to coordinate repairs, provide technical guidance, and ensure successful resolution of service requests.
With our employees at the heart of our business, we offer a collaborative approach to work & are always open to new ideas and initiatives from our team.
Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow.
If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear from you.
Training
- Engineering maintenance technician- single discipline Level 3 (A level)Typical duration: 42 months
- Dedicated Performance Coach meeting once a week
- Functional Skills maths and English if applicable
Following completion of the IT Field Services Apprenticeship, the individual would typically progress into a fully qualified IT Field Services Engineer role, taking on greater responsibility for supporting customers, managing incidents, and delivering technical projects independently. With experience, there are opportunities to advance into senior engineering positions, technical specialist roles, team leadership, service management, or infrastructure and network engineering disciplines. The apprenticeship provides a strong foundation for long-term career development within the IT industry, supported by further professional certifications and technical training.
- Apprenticeship Standard
- Engineering maintenance technician - single discipline (level 3)
- Training Provider
- ACTIVATE LEARNING
- Working Week
- Number of Hours: 37.5 hours per week– Monday to Friday only. Day release possible. Lunch break length: 1 hour Start Time: 09:00 Finish Time: 17:30
- Expected Duration
- 3 Years 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 18th July 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- 5 GCSEs including Maths and English GCSE, grade grade 9-4 (A*-C) (Essential)