Support Desk Engineer apprenticeship
We are looking for a motivated Digital Support Technician Apprentice to join our busy and dynamic Support Desk team. This is an excellent opportunity to gain hands-on experience in IT support while learning from experienced engineers.
Role
- To provide 1st line technical support, answering support queries via phone, email and live chat
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of all calls taken
- Maintain a log of any software or hardware problems detected
- Support users in the use of computer equipment by providing necessary training and advice
- Call logging and dealing directly with clients
- To allocate more complex calls to the relevant support member
Training
- Training schedule has yet to be agreed. Details will be made available at a later date
- The company may offer a full-time position at the end of the apprenticeship
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, 9.00am - 5.00pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Thursday, 8th May 2025
- Start Date
- Sunday, 8th June 2025
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Team working
- Knowledge of Microsoft
- Excellent telephone manner
About the Employer
EURO DIGITAL SYSTEMS LTD
We have a proven track record within the B2B marketplace and the education sector and we are focused on rising to meet and exceed new challenges, to improve our services. We constantly monitor and review our operations to highlight any areas for potential improvement which in-turn helps to make our customer’s experiences better.
- Company
- EURO DIGITAL SYSTEMS LTD
- Location
- ENTERPRIZE HOUSE, GUINNESS ROAD, TRAFFORD PARK, MANCHESTER, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- EURO DIGITAL SYSTEMS LTD
- Location
- ENTERPRIZE HOUSE, GUINNESS ROAD, TRAFFORD PARK, MANCHESTER, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted