ICT Technician Apprentice
This is an exciting opportunity for a person wishing to work towards becoming a qualified ICT Technician on a site with a state of the art ICT infrastructure. You will learn to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services.
Role
- Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools.
- Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance.
- Act as a key point of contact between customers, internal teams, and third-party suppliers.
- Monitor support queues, escalate issues where required, and manage asset and change control activities.
- Support project work and assist with additional duties requested by the Network Manager.
- Complete training programmes and maintain compliance with Health & Safety, ISO, and company policies.
- Maintain a professional, organised, and customer-focused working environment.
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9.00am to 5.30pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 31st August 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
Qualifications
- any 3 subjects GCSE, grade 4+ (A*-C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)