Business Administrator Apprentice

This varied role combines sales support, customer onboarding, account management and partner relationship management. You will play a key part in supporting our growing sales team. 

This an exciting opportunity for someone who enjoys working in a fast-paced environment where they can genuinely make a difference.

• Support the sales team with day-to-day administration and customer enquiries
• Manage partner and merchant onboarding from initial contract through to successful deployment
• Send and manage DocuSign onboarding documentation for partners and merchants
• Process terminal, hardware and EPOS orders accurately and efficiently
• Ensure partners and merchants are correctly configured within the EIT Payment Hub platform
• Maintain partner records, commission structures and onboarding documentation
• Conduct concierge setup calls for new EPOS customers, providing training and ensuring successful implementation
• Support merchants during onboarding via AgentHub (Worldpay), Cashflows and Revolution for Clover
• Build strong relationships with partners, merchants and suppliers
• Manage customer renewals and proactively identify opportunities to upsell additional products and services
• Handle acquiring contract administration, chasing outstanding documentation where required
• Liaise with internal departments to ensure projects are completed efficiently
• Provide first-class customer service throughout the customer journey
• Assist with general office administration and support business requirements as requested by your line manager

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

• English GCSE, grade A-C or 9-4 (Desired)
• Maths GCSE, grade A-C or 9-4 (Desired)