Enterprise Architect Onsite Lead - Agentic IVR Banking

Role Summary We are seeking an experienced

Enterprise Architect

Onsite Lead

to drive a strategic

Agentic IVR transformation program

for a leading banking client on

GCP . This role combines

deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders. Key Responsibilities Serve as the

primary onsite liaison

for banking stakeholders, building strong, trust-based relationships across business, operations, and IT. Lead

Agentic IVR architecture design

using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries. Translate business goals into

secure, compliant, and scalable AI-driven conversational solutions . Drive

CX transformation and automation strategy

aligned with regulatory requirements. Ensure seamless integration with

core banking systems, and CCaaS platforms . Establish

governance, compliance, and AI guardrails

(data privacy, auditability, explainability). Oversee delivery teams ensuring

quality, performance, and resilience . Key Skills Strong

banking domain expertise

(retail, lending, payments, contact center) Expertise in

Conversational AI / IVR and GCP architecture Knowledge of

Agentic AI, RAG, and API-led integrations Exceptional

stakeholder engagement and influencing skills Experience 1218+ years

in enterprise architecture / solution design Proven experience in

onsite client-facing roles in banking programs Hands-on delivery of

IVR / Contact Center / Conversational AI transformations Experience with

large-scale digital transformation in regulated environments Track record of

engaging executive stakeholders and driving CX initiatives Preferred Qualifications Experience working with

Tier-1 banks or financial institutions Strong understanding of

banking regulations

(e.g., data privacy, PCI-DSS, GDPR equivalents) Exposure to

CCaaS platforms

(Google CXAS/CES, Genesys, NICE, Amazon Connect) Experience in

multi-agent orchestration / agentic frameworks Familiarity with

AI governance, risk management, and model validation frameworks Certifications Google Cloud Professional Architect (Mandatory/Preferred) Google

Professional Machine Learning Engineer Certifications in

Conversational AI platforms

(Google CES, Dialogflow CX or equivalent) TOGAF / Enterprise Architecture certifications

TPBN1_UKTJ