Field Service Engineer

Join a Leading Provider of Retail & Hospitality IT Services

Complete Technical Solutions is a market leader in delivering managed IT services to major retail and hospitality brands across the UK. We pride ourselves on excellent service, technical expertise and a customer-first approach and thanks to continued growth, were expanding our Field Service team.

If youre reliable, customer-focused, and enjoy a role that keeps you on the move, this could be the perfect opportunity for you.

The Role

As a Field Service Engineer (EPOS), youll be working on customer sites, travelling daily to complete swap-outs, installations, repairs, and general service work on a range of retail IT devices. Youll typically work between 08:30 and 17:30, including alternate weekends as part of the rota.

This role requires significant driving, so a clean UK driving licence is essential.

What Youll Be Doing

• Deliver on-site swap-out services in line with customer SLAs
• Provide a professional, customer-focused service at all times
• Collect parts from courier depots as required
• Maintain and audit your van stock
• Follow all processes for parts handling, returns and repairs
• Support installation projects as required
• Use the company call management system accurately (web/mobile)
• Complete all paperwork to customer standards
• Follow all documentation, policies and health & safety procedures
• Attend Head Office for meetings/training when required
• Maintain the company vehicle in a legal and roadworthy condition

What Were Looking For

Essential

• Excellent written and verbal English
• Strong communication and organisational skills
• Confident handling difficult people/situations
• Good analytical skills
• Working knowledge of Windows & general IT systems
• Experience in field service and/or customer service
• Calm under pressure, positive attitude, professional approach
• Team player
• Smart appearance
• Defensive driving skills
• Clean driving licence (essential)

Desirable

• Technical engineering background
• IT product repair experience

Company Benefits

• Death in Service cover
• Evo Lifeworks Perks (discounts on everyday goods)
• Birthday voucher
• One paid day per year for charity work

Why Join Us?

Youll be part of a dedicated, hardworking team providing essential IT support to some of the UKs biggest retail brands. Your work will directly impact customer satisfaction and help maintain service excellence across the UK.

Benefits:

• Contributory Pension
• Enhanced Family Leave
• Company Sick Pay
• Annual Leave
• Additional Holidays for long service
• Holiday Purchase Scheme
• Employee Assistance Programme
• Opt-in Medical Scheme
• Birthday off/voucher
• Financial reward for long service
• Charity Volunteering Days
• Ogilvie Car Lease Discounts
• Staff Sales
• Costco sign up discounts
• Pension Financial Advisor
• Eyecare Benefits
• Childcare vouchers

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