Digital Support Technician Apprentice

We are looking for a reliable and technically skilled Digital Support Technician with a focus on Systems Management to support our healthcare organisation's digital infrastructure. This role combines end-user support with proactive system administration to ensure critical healthcare systems remain secure, operational, compliant and fit for purpose.

• Provide IT support for healthcare staff across clinical and administrative departments. 
• Troubleshoot and resolve issues related to desktops, laptops, printers and operating applications (eg, Salesforce, Jotform). 
• Support and develop the systems used by clinicians.
• Assist in the deployment, configuration, and management of operating systems, enterprise applications, and endpoint devices. 
• Utilise systems management tools such as Google Analytics, or similar for monitoring and asset control.
• Ensure endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies. 
• Support hardware lifecycle management, including imaging, asset tagging.
• Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary. 
• Assist in the preparation for audits by maintaining accurate and up-to-date documentation.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative