1st Line Support Technician

Job title: 1st Line Support Technician

Salary: up to £29k + Bonuses

Location: Cambridge

My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.   

Responsibilities:

• Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022)
• Installing PCs / upgrading software
• Administration of IP phone systems
• Supporting customer applications
• Setting up email accounts and website hosting
• Support for Mac's remotely and on-site
• Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues
• Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations
• IT Solutions & Project Work

Attributes:

• Previous experience working for an MSP or Software house would be desirable
• Team player
• Keen to learn
• Confident communicating over the phone