Business to Business Sales Degree Apprentice
Business-to-Business (B2B) sales is an exciting area at Experian, which provides data quality software to a range of clients. Our products help organisations improve their data so they can serve their customers better.
Role
You'll join our Customer Success team, who make sure our clients are happy, supported, and get value from working with us. The team focuses on retaining our existing client base and finding ways to capitalise on opportunities to grow these relationships by identifying new business opportunities. In simple terms, they build strong connections, give great service, and help clients love working with Experian.
Day-to-day, as a Customer Success Apprentice, you will:
- Work towards your retention and renewal targets, making sure clients are happy and stay on track with their contracts.
- Build and maintain strong relationships with customers through regular phone and email contact, understanding their goals and challenges.
- Explain the value of our products clearly, helping customers understand how Experian’s Data Validation solutions support their needs.
- Spot opportunities to upsell or cross-sell, using conversations with customers to identify where they might benefit from additional products or features.
- Use Salesforce CRM daily to stay organised, manage your accounts, and keep accurate forecasts for the next three months.
- Identify and manage potential renewal risks early, supporting customers who may need extra help and working to resolve any issues.
- Collaborate with a wide range of colleagues across the business to deliver a great customer experience and support overall growth.
- Share customer feedback internally, acting as the “voice of the customer” to help us continue improving our service.
Training
Alongside your role, you'll complete a Business-to-Business Sales Degree Apprenticeship with one of our partner universities, which takes 3 years and is delivered through blended learning. You will bring what you learn in the classroom straight into your role!
Our apprenticeships are permanent opportunities, and you'll take part in our 2-year structured Early Careers Development Programme, which is packed with workshops, short-courses and online material designed to help kick-start your career.
- Apprenticeship Standard
- Business to business sales professional (integrated degree) (level 6)
- Training Provider
- MIDDLESEX UNIVERSITY
- Working Week
- Monday to Friday, 9am-5:30pm.
- Expected Duration
- 3 Years
- Positions Available
- 1
- Closing Date
- Friday, 20th March 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Qualifications
- English GCSE, grade 4 or above (Essential)
- Maths GCSE, grade 4 or above (Essential)
- Any A Level, grade At least 96 UCAS points (Essential)