IT Service Desk Apprentice
We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a ICT Level 3 Apprenticeship, hopefully leading to Microsoft and Azure certifications.
Role
- Logging and triaging tickets (phone / email)
- New laptop / desktop setups
- 1st line support tickets
- Workbench jobs
- IT documentation
Training
Why choose our AWS Cloud Support Specialist L3 programme?
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
- Understand how to carry out a methodical approach to problem-solving
- Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
- Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
- Gain a fundamental understanding of operating system concepts in cloud-based environments
- Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learned: Learners will learn to use AWS.
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer.
We are hopeful that If we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 19th August 2026
- Start Date
- Wednesday, 26th August 2026
Desired Skills
- Communication skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)