IT Logistics and Migration Engineer - Associate

Job ID: 1415833933Location: London, GB, SE1 2AFJob Function: EY TechnologyEmployer: EY Global ServicesApply by: 2026-09-15Company: EYAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role OverviewThis role sits within EY Technology – On-site Services, providing hands-on support across IT asset management, stock control, and end-user device build and migration services. The role is highly operational and customer-facing, supporting new joiners, leavers, PC refresh activity, and wider IT projects while ensuring accurate asset records and strict adherence to EY security, lifecycle, and governance processes. The role includes physical activity and direct engagement with EY personnel.Key ResponsibilitiesReceive, store, issue, and dispose of IT hardware and consumables in line with defined processesMaintain accurate hardware asset records in ServiceNow, including IMAC updatesCarry out regular physical stock takes and investigate discrepanciesBuild, image, configure, and prepare PCs for new joiners, replacements, loan devices, and lost/stolen scenariosDiagnose PC faults and raise support tickets with hardware manufacturersPerform end-user data and settings migrations following standard checklistsAllocate devices to engineers and manage returns to IT StoresIssue laptops and peripherals to new starters and manage leaver returnsInstall additional software and perform quality assurance checksSupport PC refresh programmes, office moves, events, and other IT projectsAdhere to all EY Information Security, asset security, and lifecycle management policiesProvide professional, responsive customer service and escalate issues where requiredSkills & ExperienceExperience in a customer-focused, professional services or IT support environmentStrong administrative and asset management experience with high attention to detailGood working knowledge of PC hardware, software builds, and IT equipment lifecyclesConfident working with asset management and ordering systems (e.g. ServiceNow, Mercury)Strong organisational skills with the ability to manage conflicting prioritiesClear written and verbal communication skillsProficiency in Excel and standard business toolsPractical problem-solving skills and a proactive approachPersonal AttributesProfessional, reliable, and customer-focusedFlexible, “can-do” mindset with the ability to adapt in a fast-paced environmentComfortable handling routine tasks as well as time-sensitive operational issuesSelf-motivated team player with a strong sense of ownership and accountabilityWhat we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.