IT Support / TechOps Level 2 Technician

T Support / TechOps Level 2 Technician

We are currently looking for an experienced TechOps Level 2 Technician to join an international EMEA support team for a global organization based in Staines, London, UK.

This is an onsite position with an ASAP start, initially for 6 months, with a strong possibility of quarterly extensions.

🔧 Your responsibilities:

• Providing onsite and remote IT support for hardware, software, printers, and end-user devices

• Managing and documenting incidents, requests, and solutions in ServiceNow

• Creating and maintaining internal/external knowledge base articles (Confluence / ServiceNow)

• Ensuring SLA compliance and high-quality user support

• Supporting IT inventory management (hardware/software lifecycle)

• Planning and executing hardware refresh cycles

• Supporting corrective maintenance activities

• Managing vendor relationships and warranty processes

💻 Technology environment:

Hardware:

• HP notebooks & docking stations

• Jabra / HP headsets

• Apple devices (MacBook Pro, iPhone, iPad) – nice to have

• Ricoh network printers

Software & Tools:

• Windows 11

• Microsoft 365 (Office, OneDrive, SharePoint, Teams)

• Cisco Webex (migration to MS Teams planned)

• Adobe Reader / DC

• Google Chrome & Microsoft Edge

• ServiceNow (ITSM)

• Palo Alto SASE – nice to have

• CrowdStrike Falcon Sensor – nice to have

✅ What we are looking for:

• Experience in Level 2 IT Support / Desktop Support / End User Support

• Hands-on experience with Windows environments and Microsoft 365

• Strong troubleshooting and problem-solving skills

• Experience with ticketing systems (ServiceNow preferred)

• Ability to work in a fast-paced international environment

• Fluent English (mandatory)

📍 Location: Staines, London

🚀 Start: ASAP

Interested or know someone who could be a great fit? Feel free to reach out or send your CV directly.