IT & Digital Manager
Job summary
IT & Digital Manager
We are looking for an enthusiastic, forward-thinking and solutions-focused IT & Digital Manager to join our team and play a key role in shaping the future of our practice.
This is an exciting opportunity for someone who is passionate about technology, digital transformation and improving the way healthcare is delivered. You will take the lead in managing and developing our IT and digital systems, ensuring they are secure, reliable, user-friendly and aligned with the needs of both our patients and staff.
You will work closely with the practice management and clinical teams to identify opportunities for improvement, introduce innovative digital solutions, support staff with technology and ensure our systems are used effectively. The role will also involve overseeing digital projects, troubleshooting issues, maintaining good information governance and working with external IT and technology providers.
We are particularly keen to hear from someone who can combine technical knowledge with excellent communication and problem-solving skills. You will need to be proactive, organised and confident in helping colleagues embrace new technology and ways of working.
In return, we offer the opportunity to make a genuine difference within a progressive primary care environment, where your ideas and expertise will be valued. If you enjoy solving problems, improving systems and using technology to make a real difference, we would love to hear from you.
Main duties of the job
Key duties will include:
- Managing the day-to-day IT and digital environment, resolving issues and coordinating support where required.
- Providing first-line support for PCs, laptops, printers, touch-screen displays and other practice hardware, resolving faults or liaising with external providers where necessary.
- Managing SystmOne workflows, document management and associated digital processes, ensuring information is routed, processed and managed efficiently.
- Supporting the implementation and ongoing development of digital healthcare systems and new technologies.
- Working with staff to improve digital processes, efficiency and patient access.
- Managing relationships with external IT, digital and software providers and monitoring service performance.
- Supporting staff with training, guidance and troubleshooting to ensure systems are used confidently and effectively.
- Maintaining appropriate standards around data security, confidentiality and information governance.
- Identifying risks, recurring problems and opportunities for improvement, and taking proactive action to address them.
- Supporting digital projects and service changes from planning through to implementation.
- Monitoring system performance and ensuring appropriate continuity and contingency arrangements are in place.
The role will suit someone who enjoys taking ownership, solving problems and finding practical ways to use technology to improve the day-to-day running of a modern GP practice.
About us
About Us
We are a friendly, forward-thinking GP practice committed to providing high-quality, patient-centred care while continually looking for better and more efficient ways of working.
Our team is made up of dedicated clinical and non-clinical colleagues who work closely together and value good communication, teamwork and mutual support. We have a positive and inclusive working environment where people are encouraged to share ideas, take ownership and contribute to improving our services.
We are embracing digital transformation and new ways of working, using technology to improve patient access, streamline processes and support our staff. This creates an exciting environment for someone who enjoys innovation and wants to make a real difference.
We value our employees and recognise the importance of a supportive work-life balance. We offer opportunities to develop new skills, take on responsibility and contribute to projects that have a genuine impact on the practice and our patients.
If you are looking for a role where you can work with a committed team, have your ideas heard and help shape the future of primary care, we would be delighted to hear from you.
Job description
Job responsibilities
IT & Digital ManagerJob Title
IT & Digital Manager
Responsible ToGP Partner/Practice Manager
LocationEarls Barton & Penvale Park Medical Centres
Job PurposeThe IT & Digital Manager will take responsibility for the effective day-to-day management, development and improvement of the practice's IT and digital systems.
The postholder will provide practical technical support to staff, oversee digital systems and workflows, manage relationships with external IT and software providers, and identify opportunities to improve efficiency, patient access and the overall use of technology within the practice.
The role is both operational and developmental, requiring someone who can resolve day-to-day technical problems while also helping the practice plan and implement future digital improvements.
Key ResponsibilitiesIT & Hardware Support- Provide day-to-day support for practice IT equipment and digital infrastructure.
- Troubleshoot and resolve issues with PCs, laptops, printers, scanners, touch-screen patient displays and other connected equipment.
- Identify recurring technical problems and take appropriate action to prevent them from reoccurring.
- Liaise with external IT support providers where issues cannot be resolved internally.
- Maintain an appropriate record of IT issues, faults and actions taken.
- Support the installation, configuration and replacement of IT equipment when required.
- Ensure equipment is available and functioning effectively across both practice sites.
- Support the effective use and development of SystmOne across the practice.
- Manage and review SystmOne workflows to ensure tasks and information are directed to the appropriate teams or individuals.
- Review workflows regularly and identify opportunities to improve efficiency and reduce unnecessary administrative workload.
- Support staff with SystmOne-related queries and problems.
- Assist with the implementation of new SystmOne functionality and changes to existing processes.
- Work with clinical and administrative teams to ensure digital systems support safe and efficient patient care.
- Oversee digital document management processes and ensure documents are handled and routed appropriately.
- Review document workflows and identify delays, duplication or inefficient processes.
- Support the practice in maintaining an efficient, paper-light working environment.
- Assist staff with document management queries and provide appropriate guidance.
- Help ensure digital records and documents are managed securely and in accordance with practice procedures.
- Support the introduction, implementation and ongoing management of new digital technologies.
- Work with the Practice Manager and clinical teams to assess how technology can improve patient access and practice efficiency.
- Support the implementation and optimisation of digital consultation, communication, telephone and patient-access systems.
- Monitor new technologies and make recommendations where they could benefit the practice.
- Support digital projects from planning and testing through to implementation and review.
- Evaluate whether newly introduced systems are delivering the intended benefits.
- Provide practical support and guidance to staff using IT and digital systems.
- Deliver or coordinate training when new systems or processes are introduced.
- Develop simple guidance and procedures to help staff use systems effectively.
- Encourage staff to adopt efficient digital ways of working.
- Work collaboratively with clinical, reception and administrative teams to understand their needs and resolve problems.
- Act as a key point of contact for external IT, software, telephone and digital service providers.
- Raise and monitor technical support requests and ensure issues are followed through to resolution.
- Monitor the quality and reliability of external services.
- Escalate recurring or significant issues to the Practice Manager.
- Assist with supplier reviews and provide feedback on system performance and service delivery.
- Support the practice in maintaining appropriate IT security and information governance standards.
- Ensure staff understand their responsibilities regarding confidentiality, passwords, access and safe use of digital systems.
- Identify potential IT and information-security risks and escalate them appropriately.
- Support the practice with relevant audits, inspections and compliance requirements.
- Ensure appropriate procedures are followed when IT equipment is replaced, disposed of or transferred.
- Support the practice in maintaining effective IT and digital business continuity arrangements.
- Identify critical systems and potential points of failure.
- Assist with contingency planning for IT, telephone and digital system outages.
- Respond promptly to significant system failures and coordinate with external providers where required.
- Work closely with the Practice Manager, clinical leadership and wider practice team.
- Communicate technical information clearly to colleagues who may have varying levels of IT knowledge.
- Listen to staff feedback and identify practical solutions to improve their working environment.
- Maintain a professional, approachable and helpful attitude when dealing with IT problems.
- Promote a positive culture around digital innovation and continuous improvement.
- Regularly review IT and digital processes to identify opportunities for improvement.
- Use staff feedback, system performance and operational experience to recommend changes.
- Help reduce unnecessary manual processes and duplication.
- Support the practice's wider digital strategy and transformation programme.
- Keep up to date with developments in primary care technology and identify relevant opportunities for the practice.
Person Specification
Experience
- Essential
- - Strong practical IT skills and confidence troubleshooting common hardware and software problems.
- - Experience supporting users with IT and digital systems.
- - Good understanding of Microsoft Windows and common office applications.
- - Ability to troubleshoot PCs, printers, scanners and other IT equipment.
- - Good organisational and problem-solving skills.
- - Ability to manage competing priorities and work independently.
- - Excellent communication skills and the ability to explain technical issues clearly.
- - Ability to work collaboratively with clinical and non-clinical teams.
- - A proactive approach to identifying and resolving problems.
- - Strong understanding of confidentiality and the importance of information security.
- Desirable
- - Experience working within primary care, NHS or another healthcare environment.
- - Experience with SystmOne or another clinical system.
- - Experience managing SystmOne workflows and document management.
- - Experience supporting digital transformation projects.
- - Experience working with healthcare telephone, online consultation or patient-access systems.
- - Experience managing external IT or software suppliers.
- - Understanding of NHS information governance and cybersecurity requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Earls Barton & Penvale Park Medical Centre
Address
Earls Barton Medical Centre
8 Aggate Way
Earls Barton
Northampton
NN6 0EU
United Kingdom
Employer's website
https://www.4mygp.info/