Business Analyst

Job description

Job responsibilities

Service and Business Management

Lead business analysis activities on projects/assignments.

Undertake logical modelling through to component specification and design

Develop and implement processes to manage stakeholder engagement and operational effectiveness

Effectively prioritise, drive out efficiencies and deliver outputs on time to a high standard

Analyse stakeholder objectives, investigate business requirements and identify potential benefits and options available for consideration

Model current and desired scenarios as directed using appropriate modelling techniques, gaining agreement from subject matter experts and ensure stakeholder issues with resultant models are resolved.

Create timely impact assessments relating to requests or proposed changes, by analysing current and proposed processes and capability to assess action required.

Support accurate and timely reporting on the performance of areas under analysis for suppliers or end users.

Collect and use feedback from customers and stakeholders helping to measure, develop and enhance effectiveness of customer and stakeholder management.

Investigate operational problems and opportunities, identifying effective business solutions through process improvements.

Undertake activities to develop, implement, and support Continual Service Improvement; e.g. Statistical Process Control (SPC)

Create, review and implement processes and procedures to ensure alignment with changing business requirements.

Constantly research new technologies and new ways of working and adapt and improve processes in own specific discipline to support and enhance analysis for the organisation and its stakeholders.

Be able to interpret highly complex components and situations where at times, information is missing or opinions differ

Define/produce appropriate metrics for reporting benefits realisation to guide business projects and continuous improvement initiatives

Support with conducting data surveys, audits and benchmarking of systems/processes and highlight discrepancies and opportunities where appropriate.

Contribute on the provision of regular, comprehensive project reports to the appropriate areas and any other specialist documentation as required

Ensure thorough documentation for all work completed be it in the form of formal documentation or well-commented code.

The postholder is expected to have/develop background knowledge of SystmOne, or other clinical system adopted by ECCH, to enhance their ability to work with the configuration team/services in order to state clear business process change recommendations

Actively develop relationships with stakeholders with a view to providing and communicating

highly complex data and information that informs and supports.

Champion the use of business analysis across the organization through presentations, demos, and/or informal advocacy

Effective persuasive and negotiating skills will be necessary to secure agreement on business process changes

The post holder will need to develop and maintain their own knowledge of developments and legislation relevant to the service area and ensure that each function reflects current professional guidance and standards.

The post holder will take responsibility for their own professional development, identifying training and educational needs and agreeing ways of addressing these with the Business Intelligence Team Leader

The list of duties and responsibilities presented here is not exhaustive, nor is it intended to be exclusive. Specific responsibilities and duties of the post-holder within the role may change to meet the developing requirements of the business. Any such changes will be discussed with the post-holder and manager, but the post- holder is expected to deliver on any reasonable requirement.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Experience

• Understanding and knowledge of health service terminology and information requirements
• Experience of consulting activities and techniques including facilitating stakeholder groups.
• Experience of process analysis, assessment and change including financial, cultural, technological, organisational and environmental factors. Further experience of establishing customer requirements and identifying how these map to process requirements.
• Experience of the implementation of Business Analysis techniques, methods and tools as well as the enhancement of their application.
• Experience in defining, documenting and working on projects across all phases either alone or with a small team.
• Experience of business process testing including the management of test scenarios and reporting of testing outcomes.
• Familiar with modelling and analysis tools, methods and standards (e.g. UML, BPMN)
• Application of SPC (Statistical Process Control) process improvement to support process improvement
• Experience in stakeholder management, communication and agreement to changes including experience in overseeing the planning of and implementation of change.
• Demonstrable experience of designing individual plans based on the documentation needs of users and of organising the production and distribution of approved documentation items.

• Understanding of opportunities provided by the strategic application of Digital & Data.
• Experience in Information Analysis & Report Development
• Experience of specifying user/system interfaces and translating logical designs into physical designs taking account of target environment, performance requirements and existing systems.
• Experience of evaluating the quality of project outputs against agreed acceptance criteria.
• Experience of investigation and development of innovative methods of exploiting Digital & Data.
• Experience report writing with SQL databases

Qualifications

• Post graduate level (or equivalent qualification / experience)
• Recognised Business Analysis professional qualification (such as BCS International Diploma in Business Analysis) or equivalent experience
• Project management qualification (such as Prince2 Practitioner) or equivalent experience

• SystmOne configuration/reporting training certified by TPP, or other clinical system

Skills and Knowledge

• Able to utilise office software packages to an intermediate or higher level. In particular MSO365
• Ability to manage workload and performance
• Ability to be the lead on discrete projects.
• Ability to plan, document and prioritise own workload in a proactive manner.
• Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking.
• Excellent facilitation skills.
• Ability to be an active listener and to tailor communication to the audience.
• Experience of resolving conflict and problems and challenging projects.
• Ability to coach and mentor others.

• Power BI use
• Data warehouse design
• Knowledge of NHS clinical coding
• Knowledge of AI predictive analytics

Personal Attributes

• Highly organised, with the ability to work to agreed goals, in a self-directed and professional manner.
• Flexible approach to working hours
• Self-motivated and ability to motivate others
• Ability to problem solve and identify / promote solutions
• Ability to analyse and investigate data and trends in order to draw conclusions and assist decision making
• Ability to compile and initiate audits and present findings
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

• Evidence of professional and/or personal self-development. Desire to grow.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

Employer's website

https://www.ecch.org/