Emergency Department Senior Administrator and Flow Coordinator
Job summary
This will be an exciting opportunity for someone who is looking to work in a fast paced and challenging environment that wants to have a positive impact on the care we deliver to our patients when they need it most. The successful candidates will be pivotal in assisting the trust in increasing its profile and achieve the current national performance target and will become knowledgeable in operational flow and management.
Candidates should ideally have experience of working in an NHS environment and be aware of performance targets in Emergency Care. They should demonstrate good communication and engagement skills and be able to work with a variety of clinical IT systems (after training).
Main duties of the job
The successful candidates will work a full shift rotation pattern and will be responsible for supporting the nurse in charge in ensuring the flow of patients through the Emergency Department (ED) ensuring that targets and national standards are kept at an optimum and the national targets are met.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE.If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below
Person Specification
Qualifications
- Educated at diploma levels or equivalent (or further study)
- Relevant IT skills to include: email, excel, word
Skills and Experience
- Ability to analyse complex problems and situations and deliver pragmatic solutions Influencing skills
- Problem-solving/decision making skills
- Experience working within a busy administrative setting
- Influencing skills Customer care skills
Governance
- Comprehensive knowledge of issues relating to discharge planning
- Evidence of understanding and insight into current issues in the Trust
- Some knowledge of infection control and health and safety issues
- Some understanding of data protection
- Knowledge of adult safeguarding and Dementia awareness
- Knowledge of research and audit
Personal Attributes
- Excellent written and verbal communication skills
- Multi-disciplinary working and ability to participate in interdisciplinary decision making
- Knowledge of patient flow and bed management
Other Requirements
- Able to manage change Willingness to work flexibly
- Willingness to work flexibly
- Adheres to Trust values
- Staff development skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
William Harvey Hospital
Ashford
TN24 0LZ
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/