Knowledge Services Officer
Job summary
The Library and Knowledge Services team are looking for a new Knowledge Services Officer to work with us at QEQM and across the Trust. The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services. The service has recently changed direction and we need new team members to join us on the journey. This is an opportunity to contribute to established work and help create a service to fit the future of EKHUFT.
Main duties of the job
The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services.
The Knowledge Services Officer will be the first point of contact for staff and students at QEQM Hospital. You will be responsible for document supply, training users in accessing digital and physical resources and supporting the Clinical Librarians in their work. You will also have the opportunity to lead on various projects and groups across the LKS team. You will need to be friendly, approachable and open to new ideas and ways of working. While previous experience of library work is desirable, it is more important to have strong customer service, administrative and IT skills.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below
Person Specification
Qualifications
- Five GCSEs at grade C or above or 4-9 or equivalent including Maths and English
- Evidence of continued professional development and life-long learning
- Vocational qualification in Library and Information Studies or other relevant discipline
- Working towards Certification membership of the Chartered Institute of Library & Information Professionals
Skills and experience
- Experience of working in a customer centred environment
- IT knowledge and skills including use of MS Office
- Understanding and handling complex user requests.
- Receive and convey complex, sensitive information requests accurately
- Training individuals or small groups
- Knowledge of library administration procedures
- Experience working in a health -related library
- Familiar with complex database software
- Use of academic databases, journals and other information resources
- Training library users in effective use of information resources
Governance
- Experience of collecting data on service or business use
- Experience of preparing for Health and Safety audits
- Understanding of legislation with particular relevance to library work, such as copyright, intellectual property and data protection
- Awareness of current issues impacting on Library and Knowledge Services provision
Personal and professional attributes
- Good understanding and experience of team working across multiple sites
- Organisational and record keeping skills
- Leading cross site projects
Other
- Upholds and models the Trust values
- Physically fit in order to be able to lift and shelve books at various heights. Equipment is available to assist
- Ability to occasionally travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Queen Elizabeth the Queen Mother Hospital
Ramsgate Road
Margate
CT9 4AN
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/