Home First Transport Co-ordinator /IDS Hub
Job summary
This role is an integral part of the Home First pathway supporting patients across the Pennine Lancashire footprint. The role will work alongside the Pennine Lancashire Home First pathways co-ordinating the safe transport of patients from hospital to home. The role will also include the management of the IDS Hub and the Home First referrals and supporting wider teams The service operates 7 days per week including bank holiday and hours will be flexible 8am - 5pm.
Main duties of the job
Work flexibly across the entire Pennine Lancashire Home First pathway to meet the needs of all Home First discharges for all adult patients being discharged or requiring community support.
Drive communication and response between relevant services through Hub management and Home First referrals
To ensure you are an integral part of a responsive team by delivering a highly responsive and effective service delivery increasing utilisation of the dedicated Home First Transport.
Complete a daily work allocation and ensure completion of all tasks to effectively operate the service, within this demonstrate a flexible approach to meet individual patients/family need.
Report & monitor problems with transport services and escalate issues to senior clinical flow team.
To promote and maintain effective communication channels between relevant teams in order to successfully coordinate discharges.
Proactively advise and support staff to initiate the early discharge planning. Encourage wards to utilise the Discharge Lounge for Home First discharges
Identify, progress chase and monitor delayed discharges highlight to Senior Manager or Site Manager
Maintain accurate records and participate in audits as required in relation to the Pennine Lancashire Home First discharge planning process.
Support and respond to the Trust Escalation Processes
Ensure compliance with other related Trust Policies and Department of Health Legislation with regard to discharge planning processes.
About us
You will work as part of the Integrated Discharge Service. You will be responsible for the day to day management of the Hub, Home First referrals and ensuring safe effective discharges proceed without delay.
You will support the wider team and have a good understanding or a commitment to learn the discharge processes.
Job description
Job responsibilities
The post holder will:
Have a high level of IT skills including use of internet and e-mail and be able to use any special programmes relevant to the service.
Develop Knowledge of Transport systems.
Support the onward discharge by providing a proactive and efficient service on the patients homeward journey through the Home First pathway
Work efficiently and effectively to release bed capacity within both the hospital and community area settings.
Provide a high level of progress chasing, facilitation and co-ordination to the discharge planning process for all patients.
Work in partnership with other health and social teams and services across the hospital(s) that are involved in discharge planning.
Ensure accurate patient records are kept across multiple electronic systems are kept live and up to date.
The post holder will be working independently on their own initiative, reporting back progress and informing senior staff of any problems arising.
Contribute to the reduction in length of acute stay.
The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face.
Be a point of contact for all level of queries with regards to Home First discharges. Escalate unresolved issues, complaints, disputes or delays in the care process to the relevant senior team leader.
Prioritise and organise own caseload of work within the designated environment.
Provide additional support and a flexible way of working across the Pennine Lancashire Home First pathway.
Collate and maintain statistics as required and report on caseload weekly to the Senior Team
Predominately, the hours of duty will be between 8am 5pm over 7 days to include bank holidays and weekends
Person Specification
Qualifications
- oIT Skills - experience of Microsoft
- oEvidence of study at A level/ NVQ level 3 or equivalent experience
- oExperience of working across professional boundaries
- oHealth care experience
Experience
- oProblem solving skills
- oExperience of inter-agency working
- oAbility to manage own workload
- oDemonstrable ability to work within a team.
Knowledge and skills
- oKnowledge of discharge planning processes and pathways.
- oAbility to analyse information to inform decision making
- oHigh standards of accuracy and literacy skills
- oExcellent organisational skills
- oProven ability to maintain confidentiality
- oAbility to prioritise an unpredictable work load and work to time scales in a fast past environment
- oExcellent organisational skills.
- oAbility to question and provide constructive feedback of detailed information
- oAccess to a vehicle to be able to travel across sites.
Personal attributes
- oEnthusiasm to take on board new ideas, initiate change and implement
- oProven ability to work on own initiative without close supervision, whilst working as part of an integrated team
- oConfident at communicating with professionals at all levels/relatives/patients by telephone and face to face
- oConfident decision maker
- oProactive working practice
- oExcellent communicator
- oPositive attitude
- oApproachable manner
- oAbility to work in a team, being supportive of team members, understanding own role within the team and the Integrated Care organisation
- oAssertive, committed and self-motivated individual who is able to motivate others
- oAbility to manage conflict with appropriate resolution
Other
- oAbility to pass pre-employment screening.
- oDemonstrate ability to evaluate/provide complex information and reports
- oApproach to flexible working hours to meet the needs of the service
- oAbility to influence working practices in relation to service development
- oAccess to own transport/car driver as post holder will be required to work across ELHT footprint
- oBe accountable for own professional actions
- oAbility to work rostered hours to provide a seven day service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
East Lancashire Hospital Trust
Haslingden Road
Blackburn
BB2 6LY
United Kingdom
Employer's website
http://jobs.elht.nhs.uk/