IT Support Officer

Job description

Job responsibilities

Deliver first and second line technical support to the users of IT equipment and services:

Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.

Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.

Delivery, testing and installation of IT hardware and software.

Contribute to and update IT Supports information systems, such as the service desk system, procedures library and asset register.

Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.

Assist with the update of Windows PCs across the trust

Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.

Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.

Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.

Person Specification

Shortlisting

• Practical experience in a medium to large organisation supporting users of IT equipment and systems
• Good technical knowledge of IT Hardware such as PCs and printers
• A good understanding of Microsoft Operating systems and applications
• Computer literate: Microsoft Office and the ability to utilise varied information resources
• Ability to apply theoretical knowledge in order to diagnose and resolve non-routine IT faults

• MCSE
• Degree in technical subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Royal Blackburn Hospital

Haslingden Rd

Blackburn

BB2 3HH

Employer's website

http://jobs.elht.nhs.uk/