Community Health Services Transformation and Digital Delivery Lead
Job summary
Are you an experienced change leader who excels at the convergence of clinical care, digital innovation, and operational transformation?
As the CHS Transformation & Digital Delivery Lead, you will be the crucial strategic link between frontline clinical teams and the central Trust Digital Directorate. Your role will be to lead, shape, and deliver complex, high-impact transformation and digital enablement projects from their initial stages to establishing them as Business As Usual (BAU).
You will take the reins in managing multidisciplinary project teams, transformation analysts, and seconded clinical staff. Your responsibilities will include overseeing business process redesign, mapping clinical workflows, enhancing electronic patient records (EPR), and ensuring compliance with clinical safety governance.
We are looking for an ambitious, energetic, and adaptable leader who
o Holds a Master's degree or possesses equivalent high-level work experience, complemented by a recognized project management qualification (e.g., PRINCE2 or MSP). o Has a proven history of successfully delivering complex digital or operational transformation projects within health or social care contexts. o Excels at breaking down complex technical and digital concepts into straightforward, business-friendly languageo Demonstrates exceptional negotiation and change management skills, guiding clinical teams through the process of service redesign. o Shows a strong commitment to Quality Improvement (QI)
Main duties of the job
The CHS TRANSFORMATION & DIGITAL DELIVERY LEAD is a key member of the Community Healthcare Services (CHS) leadership and transformation team. Working cross-divisionally across both the East London and Bedfordshire footprints, this role leads, manages, and delivers complex service transformation and digital enablement projects across the CHS directorate from inception through to business as usual (BAU).
The post holder serves as the primary bridge and interface between CHS clinical/operational services and the central Trust Digital Directorate. The role is responsible for identifying, scoping, and translating clinical service transformation needs into clear digital requirements, business cases, and operational delivery plans. When digital initiatives require operational preparation, pathway redesign, data alignment, or workforce change within CHS, this role holds primary responsibility for managing and executing those service-side workstreams.
The role is responsible for matrix management of an identified project team responsible for the definition and delivery of transformation and digital projects within CHS.
About us
Originally formed in 2000, ELFT has long been recognised as a centre of excellence for mental health care, innovation and improvement. We care for a population of more than 750,000 and we are proud to serve one of the most culturally diverse parts of the UK. In Bedfordshire and Luton, we are now responsible for a further 630,000 people's mental health and community health care needs. Wherever patients receive our services and from whichever team, our values of care, respect and inclusivity underpin all that we do. Valuing the diversity of our local population is fundamental to realising our vision to provide outstanding healthcare to our diverse community. In September 2016, the Trust was proud to be rated as 'Outstanding' by the Care Quality Commission, and the Trust was once again rated at 'Outstanding' by the CQC in June 2018 and 2021.
We offer:
- Flexible Working: Flexible and hybrid working arrangements supporting a healthy work-life balance.
- Professional Growth: Generous continuous personal development (CPD) support, leadership development programmes, and active Quality Improvement (QI) coaching.
- Benefits: Access to the NHS Pension Scheme, generous annual leave entitlement starting at 27 days plus bank holidays, national NHS staff discounts, and comprehensive health and wellbeing support.
Job description
Job responsibilities
As per attached JD and person specification
As per attached JD and person specification
As per attached JD and person specification
Person Specification
Education/ Qualification/ Training
- oEducated to Master's degree level or has equitable work based experience
- oRecognised professional project management qualification e.g., PRINCE 2 or Managing Successful Programs (MSP) or has equitable work-based experience
- oManagement/leadership qualification or equivalent experience
- oEvidence of continued professional development
Experience
- Successful delivery of large-scale digital projects across health or social care or equivalent
- Development of capital bids and business cases
- Project initiation through to sign off following agreed project management methodology principles
- Delivering communication plans to ensure engagement, co-production and collaboration.
- Presentation of information to project board and other relevant governing committees
- Benefits management life cycle
- Managing risks, issues, dependencies and constraints in projects
- Managing change across all departments in a large health or social care organization or equivalent
- Managing project budgets within a changing environment
- Adapting to different projects within a changing environment
- Facilitation of business change
- Managing, leading and motivating teams, project resources, or seconded personnel
- Advanced Microsoft office applications e.g., VISIO, Project, Excel, PowerPoint
- Leading service changes to improve performance
- Implementing national changes as required
- Risk management and governance
- Experience of working as a primary liaison/bridge between operational clinical services and digital/IT project teams
- Project managing clinical service transformation elements alongside digital system implementations
- Experience working across multi-divisional or geographically split healthcare services (e.g., East London and Bedfordshire)
Knowledge and Skills
- Ability to write comprehensive, clear and concise specifications and project documentation
- Ability to communicate complex concepts and issues clearly at Executive level
- Knowledge of project management controls, tools and techniques
- Application/systems development, support and training principles
- Able to meet deadlines in a challenging and resource lean environment
- Ability to build strong relations with internal and external project stakeholders
- Excellent negotiation and influencing skills
- Able to work under pressure
- In depth understanding of change management and business process transformation
- Working knowledge of financial processes
- Good understanding of the current NHS agenda and healthcare policy
- Knowledge of community health services, electronic patient record systems, and digital enablement opportunities
- Understanding of clinical safety standards (DCB0129/0160), information governance, and GDPR in digital transformation
Personal
- Ability to think logically
- High level of attention to detail
- Passionate on project delivery
- Able to motivate and influence people of all levels
- Enthusiastic about digital and its role in improving patient experience and operational efficiencies and effectiveness
- Effective team player
- Work flexibly to accommodate project delivery
- Ability to travel across East London and Bedfordshire CHS operational locations as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Employer name
East London NHS Foundation Trust
Address
Variable base location across London and Bedfordshire
Variable base location across London and Bedfordshire
London / Bedfordshire
E1 8DE
United Kingdom
Employer's website
https://www.elft.nhs.uk/